Everyday, each of us experiences disappointing customer service and less-than optimal quality with a product or service. I'm currently remodeling my kitchen, and am just in awe of the inability to order anything from a major remodeling company without it being damaged, back-ordered, lost or just plain incorrect. And for the very first time, I've had an order with Amazon just not ship -- and after several emails with them, I'm being told that it's my fault for not getting it, even though they can't supply a tracking number.
Guess what this means?
It means that for those willing to be part of the solution - you have sales just waiting there for you, ready to take from those who are part of the problem.
It means that YOU will get the orders and the repeat orders if you do something simple - put yourselves in the customer's shoes and then do for them what you would like done for you.
We do this at The Platform Group Gallery. Recently we've had a shipping company mess up two orders -- I suppose they packed a refrigerator on top of our cases in order to cause the damage they did. But we just replace them -- sight unseen, and get the product to the customer quickly! Without arguing. Does this cost money, yes. Would it cost me a customer if I didn't do it? Yes. It is a no-brainer.
Get started by taking advantage of
The Platform Group Gallery's
'Be Part of the Solution' offer.
Get $100 off any order placed between June 1st and August 31st -- on any item in the galleryboard packaging line.
We provide confirmed ship dates, firm freight quotes and always ship top quality product. Every item in our line is made from 100% recycled content fiberboard and is designed to be re-usable, and if must be discarded, can be recycled.
We are GOLD Award winning and named to ASI's hot list.
And even more importantly -- we treat you how we would like to be treated!